We hope you never experience a loss. But when you do, make sure you get the service you paid for.
Claim. It’s what we’re here for. We helped you find the right policy. Now you’ve got a problem, it’s our job to make sure your claim goes smoothly.
Remember, we work for you – not the insurer – and will do our best to navigate that fine print in your policy wording to make your insurance claims experience as painless as possible.
Do You need To Make
An Insurance Claim?
1300909474 / 0734726069
And ask to speak to our Claim Manager
Make sure your name and policy number are in the title of your email
Claim on your policy as soon as you have a problem.
Call Us
Let us know straight away when you become aware of a claim, or a potential claim.
Be Reasonable
Remember your insurance is there to make good on a loss – not to make you better off!
Prevent further loss
Take reasonable steps to make sure your property isn’t further damaged.
Take Photos of the Damage
Especially if you have to clean it up or do emergency repairs!
Repair/Replace without authority
The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss.
Admit Liability
You might know it’s your fault, but you can’t admit this – we’ll report it to the insurer and they’ll sort it out.